GENERAL
This website, at https://www.agilers.in/, is operated by Agilers ("We/Our/Us").
We work to deliver every booking as specified. Occasionally a service falls short, and this policy sets out when and how we refund.
Please read it alongside our Terms and Conditions. Using this website means you accept this policy as written. If you don't accept it, please don't transact here.
Before the detail, the honest version — because travel refunds work differently from retail refunds and the difference catches people out.
When you pay Agilers for a trip, most of that money doesn't stay with us. It goes straight to airlines, hotels, and operators, often within hours. If you cancel, we can only return what those suppliers release back to us. Our service fee covers work already done. That's the shape of everything below.
Definitions
Business Days — any day that isn't a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located.
Customer — a person who avails services for consideration. Does not include commercial purchases.
How to request a cancellation or refund
Email: support@agilers.in with your booking reference and the names of the travellers affected. We'll acknowledge within one Business Day.
Requests are timestamped when they land in our inbox during business hours (Monday to Saturday). Something sent at 11pm on a Saturday is processed Monday morning — and if a cancellation slab changes over that weekend, the Monday rate applies. Phone calls and WhatsApp messages don't count as formal notice.
Refunds are only considered once you've produced the relevant documents and proof. Once approved, the refund goes back to the original payment method.
Cancellation charges on packages and tours
A request for return or refund once made can be cancelled by contacting customer care at Email : support@agilers.in, Tel : +91 7042069500
Peak-season dates, festival periods, and certain fixed-departure tours carry stricter terms set by the operator. Where that applies, your quotation will say so in writing and those terms override this table.
Flights
Airline rules govern completely. We have no discretion here.
Most discounted economy fares are non-refundable beyond statutory taxes. Refundable fares carry an airline cancellation charge that can approach the fare value on short-haul routes. Promotional and award tickets are typically non-refundable in full.
Where a refund is due, the airline pays it on its own timeline. Sixty to ninety days is normal, and international refunds routed through settlement systems take longer. We'll chase it and give you the case reference so you can track it.
Our processing fee applies to every cancellation, whether the ticket was refundable or not.
Hotels
Free-cancellation rates can usually be cancelled up to the deadline on your confirmation at no charge. Non-refundable and advance-purchase rates can't be cancelled at any point — that's what makes them cheaper. A no-show at the property is typically charged the first night at minimum, increasingly the full stay.
Visa services
Visa fees go to the embassy or consulate and are never refundable, including on a rejection. Our processing fee becomes non-refundable once we've submitted your file. Withdraw before submission and we'll refund the processing fee less documentation costs already incurred.
A rejected visa isn't grounds for free cancellation of a trip. Package cancellation slabs still apply — one more argument for insurance that covers visa refusal.
Insurance premiums
Non-refundable once the policy is issued, as per the insurer's terms.
When Agilers cancels
If we cancel your booking for a reason that isn't your fault, you'll receive a full refund of everything paid, including our fees. Alternatively, we'll offer a comparable replacement, which you're free to decline.
Exemptions
We may refuse a refund where:
- You were aware of the problem with the service before availing it
- The service was provided free of charge
- The request is placed after the refund window has closed
- The payment was towards a service marked non-refundable at the time of booking
- The order was placed for the wrong service and confirmed by you
- Amount deducted but booking not confirmed
If money has left your account and the booking hasn't confirmed, contact your bank first. Reversals typically take 7 Business Days.
Once a refund is approved and received from the supplier:
- UPI and net banking: 5 to 7 Business Days
- Credit and debit cards: 7 to 14 Business Days, subject to your issuing bank
- International wire transfers: 15 to 21 Business Days, with transfer charges deducted
Refund requests are normally processed within 30 Business Days of verification. The bank's leg of that journey is outside our control, and we're not liable for delays caused by banks or payment processors. If a refund hasn't reached you a week past the stated window, contact us with your booking reference and we'll trace it.
Changes to this policy
We may change the terms of this policy from time to time. Please check it before each transaction. Continuing to use our services after a change takes effect indicates your agreement to the revised policy.
Contact us
For any feedback, concern, or query:
Customer Care
Email: support@agilers.in
Tel: +91 7042069500